Hello,
We apologize for the issue you are facing with the Rank Math SEO Pro plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the zip file being used for the update or installation.
To resolve this issue, please ensure that you are using the correct and latest version of the Rank Math Pro plugin. You can download it from your Rank Math account. If you have multiple accounts (a free account and a PRO account), it is indeed advisable to merge them to avoid such issues in the future.
Since you mentioned that you would like to merge the accounts, please reply to this ticket with the email addresses associated with both your free and PRO accounts. Our support team will then assist you in merging them.
In the meantime, if you need immediate assistance with the installation or activation of the Pro version, we recommend checking our setup guide or considering our professional setup service available at Rank Math Services. This service ensures that your plugin setup is fully correct and adheres to the latest SEO standards.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address. Can you please share the email address which you used to purchase the PRO plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
