Hello,
We apologize for the issue you are facing with saving the Meta title and description in Rank Math. Since you’ve already deactivated all plugins and are still experiencing this problem, there are a few other potential causes to consider:
1. JavaScript-Related Errors
There might be JavaScript errors affecting the functionality. You can check for these errors by using the JavaScript Console in your browser. Here’s how to do it in Chrome:
- Open Chrome and navigate to your site.
- Right-click anywhere on the page and select Inspect.
- Click on the Console tab to see if there are any errors listed.
If you find any errors, they may indicate conflicts with your theme or other scripts.
2. Firewall Blocked Access to the File
If you are using a firewall, it might be blocking access to Rank Math’s files. Ensure that the following endpoints are whitelisted:
/wp-json/rankmath/v1/updateMeta/wp-json/rankmath/v1/updateSchemas/wp-json/rankmath/v1/updateRedirection/wp-json/rankmath/v1/getFeaturedImageId/wp-json/rankmath/v1/getHead
3. Cloudflare Settings
If you are using Cloudflare, you may need to create page rules to disable security for the Rank Math endpoints. You can follow the instructions in our knowledgebase article for more details on setting this up.
If you continue to experience issues after checking these points, please reply to this ticket with your site URL so that a human agent can assist you further. Thank you for raising this concern, and we hope to resolve it soon!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Also, please make sure to install the Rank Math plugin at the Network level and only activate it on the individual site. You may refer to this guide on how to properly install Rank Math on a multi-site environment: https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
Then, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Please refer to the screenshots below for your reference:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Once done, please go back to using Rank Math and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Sorry to say, but that guide is so complex to understand, it would be better if I got a vid :/
If you can’t save the meta title and description even after deactivating other plugins, here are a few things to check:
Database & Permissions
– Make sure your WordPress database tables (wp_postmeta) have proper write permissions. Sometimes, restrictions on the subdomain or hosting account can prevent saving.
Theme Conflict
– Even if plugins are disabled, some themes override meta fields. Try switching temporarily to a default WordPress theme (like Twenty Twenty-Four) and check if the issue persists.
Browser/Cache Issue
– Clear your site cache and browser cache, then try saving again.
Check Console/Errors
– Open your browser’s developer tools (F12) → Console tab. If you see JavaScript errors when saving, they could be blocking Rank Math’s save function.
Subdomain Setup
– Since you’re on a subdomain, confirm that the WordPress Address (URL) and Site Address (URL) in Settings → General are set correctly. Sometimes mismatches stop meta fields from saving.
Debug Mode
– Turn on WP_DEBUG in wp-config.php to see if any PHP errors appear when trying to save.
If none of these solve it, I’d recommend sharing your Rank Math version, WordPress version, and site debug info with support so they can test more deeply.
Hello,
Upon checking the Rank Math routes on your subdomain site connected to your account, it is getting blocked by your WordFence firewall.
Please refer to the screenshot in the sensitive data section.
In WordFence, you may need to ensure that the Rank Math routes are not getting blocked by the WordFence firewall:
/wp-json/rankmath/v1/updateMeta
Here’s a guide you can follow to whitelist the route:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#whitelist-rank-math-in-wordfence
Looking forward to helping you.
