Hello,
We apologize for the issue you are facing with Rank Math. It sounds frustrating to experience disconnections and data loss, especially when you have the PRO version.
To help resolve this, we recommend checking if your site URL has changed since you connected to Rank Math. This can sometimes cause disconnection issues. You can find guidance on how to fix this problem in our knowledge base article here.
If the issue persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for your patience, and we appreciate you bringing this concern to our attention.
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
web: https://stavebnymagazin.sk
user mail: t***@v********
Hello,
You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
everything worked at first – when I paid. Until about March 2025. Then it all went wrong and since then there are constant errors.
I paid $95.88 on 12/16/2024 and it should be valid until 12/12/2025
So you want to tell me that I paid and it didn’t work for me?
my login
[Moved to Sensitive Data section]
Hello,
We can confirm that your Rank Math subscription is under the email address t***@v********.
To avoid further confusion, would you like us to merge all your accounts and consolidate all settings and subscription data into a single account? If so, please let us know which email address you wish to keep and we’ll merge them for you.
Looking forward to helping you with this one.
hello,
yes, merge it so it finally works as it should.
But I still don’t understand why it worked and suddenly stopped working without warning.
I paid for something – which I didn’t actually have available!
please this account will be the main one -> m*********@g********
can we solve this as soon as possible??
Hello,
As requested, we have merged your accounts with the main email address m*********@g********
The auto-login link is placed in the sensitive data section.
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites connected to the deleted account by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect, and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
ok, I made the change according to the instructions. Is this ok?
Hello,
We tried to check your website, but the login page is returning a forbidden error:
However, we can see your website is already connected to the Rank Math account. Could you please confirm if you’re still facing any issues on your website?
If so, please share a screenshot with us using a tool like https://imgur.com/upload so that we can check this further for you.
Also, if you’re using any geo-blocking, please try to whitelist or open access to countries India, Bangladesh, Portugal, Nigeria, and the Philippines.
Looking forward to helping you.
Thank you.
hello
here is printscreen (Slovak language) – https://imgur.com/a/qMFyhai
