Keyword Tracker Not Saving

#1098652
  • Diana Kelley

    2 weeks, 3 days ago

    Rank Math pro
    Content AI Starter

    Hello. Everything on the plugin seems to be working except the keyword tracker. It is not allowing me to save the keywords. At all. I have cleared my server account cache. Cleared Cloudflares cache. Cleared my browser cache. Still not functioning.

    This is listed over and over in the plugin error log (in case it has something to do with it):
    [08-Sep-2025 00:25:44 UTC] PHP Fatal error: Uncaught Error: Class “ParagonIE_Sodium_Core_XSalsa20” not found in /home/essent90/healinghorsetouch.com/wp-includes/sodium_compat/namespaced/Core/Xsalsa20.php:4
    Stack trace:
    #0 {main}
    thrown in /home/essent90/healinghorsetouch.com/wp-includes/sodium_compat/namespaced/Core/Xsalsa20.php on line 4

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    2 weeks, 3 days ago

    Hello,

    We apologize for the issue you are facing with the keyword tracker not saving keywords. It seems like there might be a conflict or a missing dependency related to the PHP error you provided, specifically regarding the ParagonIE_Sodium_Core_XSalsa20 class.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: Sometimes, other plugins can cause conflicts. You can follow our guide on checking for plugin conflicts to identify if another plugin is causing this issue.

    2. JavaScript Errors: Since you mentioned that everything else seems to be working, it might be worth checking for any JavaScript-related errors that could be affecting the functionality. You can do this by opening the Developer Tools Console in your browser and looking for any errors when trying to save keywords. Here’s how to open it:

      • In Chrome, go to More Tools → Developer Tools and click on the Console tab.
      • Alternatively, use the keyboard shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
        Open Developer Tools

    3. Firewall Settings: Ensure that your firewall is not blocking any of Rank Math’s functionalities. If you are using a firewall, check if Rank Math is being blocked and whitelist it if necessary.

    4. PHP Version: Ensure that your server is running a compatible version of PHP. Rank Math recommends PHP 7.2 or higher for optimal performance.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this concern to our attention!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Diana Kelley

    2 weeks, 3 days ago

    Rank Math pro
    Content AI Starter

    PHP version is 8.3.23
    I reinstalled the WordPress Core files
    There are no errors in the Developer Tools Console tab.
    I ran the Health Check and Troubleshooting plugin (a wonderful tool – thank you for the suggestion!) with only Rank Math SEO and Rank Math SEO Pro running. The Keyword Manager under the Rank Tracker tab in Analytics still did not save any keywords.

    My site is: https://HealingHorseTouch.com

    Is there a way to manually add the keywords directly to the database via phpMyAdmin and still have the plugin track them?

    Diana Kelley

    2 weeks, 2 days ago

    Rank Math pro
    Content AI Starter

    I do see at the bottom of the Keyword Manager page there is a list to help track how many keywords you have available. Even though I have a Pro account (the sales page says it can track 500 keywords) the page says: 0 Used 0 Remaining 0 Allowed

    I will try uninstalling the plugin and reinstalling it to see if that works.

    Diana Kelley

    2 weeks, 2 days ago

    Rank Math pro
    Content AI Starter

    I deleted the plugin and reinstalled it, reconnecting to Google. However, the problem still exists.

    Reinelle

    2 weeks, 2 days ago

    Hello,

    You mentioned that you’re using Rank Math PRO, but the account you used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    Diana Kelley

    2 weeks, 1 day ago

    Rank Math pro
    Content AI Starter

    Oh, yes. I used a different email for purchasing. That email is: [removed]
    [removed]

    I forwarded the receipt to s******@r***********

    I apologize for the confusion!

    Jaideep Asrani

    2 weeks, 1 day ago

    Hello,

    Our support team has replied to your email with the steps to fix the issue. We are closing this ticket. Please check your email and let them know if you need any further assistance.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Keyword Tracker Not Saving’ is closed to new replies.