Hello,
We apologize for the issue you are facing with your subscription not updating. To ensure that your account has an active subscription, please follow these steps:
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Check Your Rank Math Subscription: Log in to your Rank Math account area and navigate to the Subscriptions section to verify the status of your subscription.
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Check if You’re Using the Latest Version of Rank Math PRO: Ensure that you are using the latest version of the Rank Math PRO plugin by going to WordPress Dashboard → Plugins.
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Check if Your Website is Connected: Make sure your website is connected to the correct Rank Math account. You can verify this in the Websites section of your Rank Math account area. If your website is not listed, you may need to reconnect it.
If you have followed these steps and still do not see your subscription updated, please reply to this ticket with any additional details, including your site URL, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Could you please confirm if your card has been charged for the purchase? If so, it’s possible that the subscription was made using a different email address. To help us locate your account, kindly search your inbox for a receipt from FastSpring.com and forward it to us.
Looking forward to your reply.
Hi. We have no email confirmation of a receipt. But, I have a payment charge to the bank. Screenshot to follow. Email address of our WordPress account is different to the subscription email login. Additional info provided in sensitive data field.
Hello,
Sorry, but we couldn’t locate the purchase from the screenshot and email addresses you shared.
Can you please share the last 4 digits of the card you’re using so we can check this from our side? You may share that information in the sensitive data section.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Card number submitted in sensitive data
Hello,
The subscription is under the m********@h***************** account. Please let us know the preferred email address so we can merge your accounts.
Looking forward to helping you.
It will need to be merged into the email address that I have added in sensitive data as the wordpress email, as this is the one we host our wp account from.
Hello,
We would like to clarify that the email you provided in the sensitive section as the wordpress email is not associated with any account. These emails are not associated with any account: l************@h***************** and c******************@h*****************
We also noticed there is a typo difference in the domain part of the email we provided and the email you provided.
This is the email with the PRO subscription: marketing@hernydannell.co.uk
This is the email with the account you are using to contact us: marketing@henrydannell.co.uk
Please clarify and let us know the email we should merge into.
We look forward to hearing from you.
Thank you.
Hi,
The email address which the pro subscription should be linked to is: m********@h*****************.
Hello,
We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.
You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
