Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

#1096195
  • Shakir

    2 weeks, 6 days ago

    Rank Math free

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    and my redirection tool is not working

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 weeks, 6 days ago

    Hello,

    We apologize for the issue you are facing with the update and the redirection tool. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being used for the update. This can happen if the file is corrupted or not properly downloaded.

    Here are a few steps you can take to resolve this issue:

    1. Manual Update: You can manually update the Rank Math plugin by downloading the latest version from the Rank Math website and then uploading it via your WordPress dashboard under Plugins > Add New > Upload Plugin.
    2. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories, especially for the wp-content folder.
    3. Deactivate Other Plugins: Sometimes, conflicts with other plugins can cause issues. Try deactivating other plugins temporarily to see if that resolves the problem.
    4. Check Server Resources: Ensure that your server has enough resources (like memory) to handle the update process.

    Regarding the redirection tool not working, it could be related to the same issue or a separate configuration problem. If you continue to experience issues, please reply to this ticket with your site URL so we can assist you further.

    Thank you for raising this concern!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Shakir

    2 weeks, 2 days ago

    Rank Math free

    i need step by step guidence on this issue

    Adetayo

    2 weeks, 1 day ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    You do not have a Rank Math PRO subscription on your account. The reason for the error is that you are trying to update the PRO version of the plugin while connected to your free account.

    For more details, you can check this URL: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Please purchase a new subscription here to continue using the PRO plugin: https://rankmath.com/pricing/

    Alternatively, you can deactivate the PRO plugin if you do not want to continue with the PRO subscription.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

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