Hello,
We apologize for the issue you are facing with your Business Subscription renewal. Thank you for bringing this to our attention.
To assist you better, please reply to this ticket with any relevant details, such as the email address associated with your account or any other information that might help us investigate the issue further. A human agent from our support team will take over and provide the necessary assistance.
Thank you for your patience, and we look forward to resolving this for you soon!
Hello,
The email reminders are sent to the email address we have added in the sensitive data section, where FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment fails.
Unfortunately, if your subscription has already expired, you may need to buy it again on our pricing page, as our renewal option does not apply to expired packages.
You can repurchase a subscription on our pricing page here:
https://rankmath.com/pricing/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
