Hello,
We apologize for the issue you are facing with your Rank Math Pro subscription. It sounds like there may be a problem with your account status or the connection to your subscription.
To resolve this, please ensure that you are logged into your Rank Math account and check the Subscriptions section to confirm the status of your subscription. If everything appears correct but you still cannot access the Pro features, it might be due to a mismatch in the email used for the purchase or another account-related issue.
In this case, we recommend replying to your ticket with any additional details or screenshots that might help clarify the situation. A human agent from our support team will then be able to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliance, we are no longer accepting users from sanctioned countries.
Unfortunately, there’s nothing we can do to whitelist this, as that goes against the policies we are enforcing.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
You can use Rank Math SEO Free and PRO, along with Content AI, fully and completely without any interruptions, if you choose to host your website outside the sanctioned geographic regions.
The only limitation is in regions that are specifically sanctioned. Outside of these areas, you should be able to use all of Rank Math’s features to their full extent.
We value your interest in our platform, and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding.
Is Bangladesh considered a sanctioned country under your current compliance policy?
Hello,
Can you please provide us with your proof of residence so we can confirm your country of residence and our team can re-evaluate your account?
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
As requested, please find Sensitive Data Section link to the scanned copy of my National Identity Card (NID), which serves as proof of residence (Bangladesh).
Hello,
We have escalated the issue with our accounts team, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you
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