Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your ticket was created when your account was still a PRO account. Now that you have requested a refund (which we have honored), you no longer have access to your PRO tickets.
The same shall be reflected in your payment source in 5-7 business days if you’re using a credit card. Refunds might take up to 30 days to appear on your statement if a debit card is used. For PayPal, it’s always almost instant.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
