Hello,
We apologize for the issue you are facing with updating the plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being used for the update, which may be corrupted or improperly formatted.
Here are a few steps you can take to resolve this issue:
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Manual Update: You can manually update the Rank Math plugin by downloading the latest version from the Rank Math website and then uploading it to your WordPress site via the admin dashboard. Go to Plugins > Add New > Upload Plugin, and select the downloaded zip file.
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Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Typically, directories should be set to 755 and files to 644.
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Clear Cache: If you are using any caching plugins or server-side caching, clear all caches to ensure that you are not seeing a cached version of the plugin.
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Check for Conflicts: Sometimes, other plugins or themes can cause conflicts. Try deactivating other plugins temporarily to see if that resolves the issue.
If these steps do not resolve the problem, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
