Fatal error on our website because of RankMath (1.0.252-beta)

#1092245
  • Resolved Jenni Ollonqvist

    1 month, 1 week ago

    Rank Math free

    Hello! We updated your plugin today. The current version we are now using is 1.0.252-beta.

    Immediately after that, there was a fatal error on frontend and backend. Debug mode revealed to us that it was because of RankMath. We have since deactivated your plugin, and the website is running completely normal.

    And after that we haven’t activated it again because we cannot afford to have our website to go down again.

    Unfortunately, I do not have a screenshot of the error explanation but I hope you can investigate and resolve this issue fast, so that we can get back to using RankMath again.

Viewing 1 replies (of 1 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin after updating to version 1.0.252-beta. It sounds like you encountered a fatal error that is affecting both the frontend and backend of your website.

    To help resolve this issue, we recommend following these steps:

    1. Backup Your Database: Before making any changes, ensure you have a backup of your database.

    2. Repair Action Scheduler: If the error is related to the Action Scheduler, you can use our Repair Action Scheduler plugin to fix it automatically. You can find it here: Repair Action Scheduler Plugin.

      • Download the ZIP file and upload it via Plugins → Add New → Upload Plugin in your WordPress admin.
      • Once activated, it should automatically fix the issue and deactivate itself.

    3. Clear Cache: After performing the above steps, clear all caches, including server cache, to ensure that no old data is causing conflicts.

    4. Check for Conflicts: If the issue persists, it may be due to a conflict with another plugin or theme. Try deactivating other plugins one by one to identify any conflicts.

    5. Update to Stable Version: Since you are using a beta version, consider reverting to the latest stable version of Rank Math if the issue continues.

    If you still encounter problems after trying these steps, please reply to this ticket with your site URL so that we can investigate further. A human agent from our support team will take over and assist you more comprehensively.

    Thank you for your patience, and we hope to resolve this quickly so you can get back to using Rank Math!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal error on our website because of RankMath (1.0.252-beta)’ is closed to new replies.