Hello,
We apologize for the issue you are facing with the News sitemap and the Rank Math dashboard showing the ‘Free’ version despite your purchase of the PRO version. Thank you for raising this concern.
When you decide not to renew your PRO version, you will indeed lose access to updates and support, but you should still retain access to the features that were available to you at the time of your last active subscription. If the News sitemap feature is not appearing, it could be due to a few reasons:
- Email Connection: Ensure that the email address connected to your Rank Math account is indeed the one used for your PRO purchase. If there’s a discrepancy, it may cause issues with feature access.
- Plugin Activation: Make sure that both the free and PRO versions of Rank Math are installed and activated on your site. The PRO version builds on top of the free version, so both need to be active.
- Settings Configuration: Sometimes, specific features may need to be enabled in the settings. Please check your Rank Math settings to ensure that the News sitemap is enabled.
If you continue to experience issues, we recommend replying to this ticket with your site URL and any relevant details so that a human agent from our support team can assist you further. They will be able to investigate your account and provide a resolution.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
I need a human support agent.
Hello,
You mentioned that you’re using Rank Math PRO, but the account you used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve already replied to your other ticket on this issue. Please refer to this ticket:
https://support.rankmath.com/ticket/license-showing-free/?view=all
We are closing this ticket to avoid duplicate replies.
Looking forward to helping you there.
Thank you.
