Sitemap redirects to Custom 404

#109209
  • Resolved Ecommerce Prophet

    5 years ago

    Rank Math free

    When I reach for the URL of my sitemap as specified in Rank Math > Sitemap Settings, I’m redirected to a custom 404 URL.
    In my Rank Math > General Settings > Redirections, I have the Fallback Behavior set as Custom Redirection, and the Custom URL is https://ecommerceprophet.com/error-404/?utm_source=RankMath
    I need your help making my sitemap visible again.
    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    Ecommerce Prophet

    5 years ago

    Rank Math free

    Hello, Michael.
    The instructions you sent were enough for me to solve the problem. Thank you so much.
    Have a great day.

    Michael Davis

    5 years ago

    Rank Math free

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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