Payment method not working

#1091968
  • Resolved H

    1 month, 1 week ago

    Rank Math business
    Content AI Creator

    Dear team, I’ve received messages that the payment method is not working. When I try to update the method (paypal) i follow all instructions but it fails anyway.

    This morning (a few seconds ago, I had an active subscription. But after an (again) failed payment moment, the subscription is gone too! I like to restore the subscription and receive support how to connect my paypal again. It has worked for many years I had a rankmath business subscription

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with your payment method. It can be frustrating when payments do not go through, especially when it affects your subscription.

    To resolve this, please ensure that your payment method supports the following:

    • Payments in USD $
    • Supports subscription-based payments
    • You are not using a prepaid card
    • International payments are turned on
    • Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything is set correctly and you are still experiencing issues, we recommend trying a different payment method, such as a credit card. Additionally, contacting your bank to inquire about any blocks on your payment may also help.

    To restore your subscription, you can follow the steps outlined in our tutorial on how to change or update the payment method. If you continue to have trouble, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!

    Sources:
    How to Change or Update the Payment Method » Rank Math

    H

    1 month, 1 week ago

    Rank Math business
    Content AI Creator

    I like to get a human support agent to help me

    Princess

    1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    6 days, 8 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Payment method not working’ is closed to new replies.