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I recently updated my wordpress to newest version and also the rankmath SEO to the latest version.
I also use Classic Editor plugin.When I’m editing my pages(the page where i set the title and featured image). There’s a Rankmath SEO accordion. Where we have General, advanced, schema and social tabs.
When I click into the social tabs, the accordion is collapse and no longer can be opened beside refreshing the page. I provide the screenshot of my devtool, thanks
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Hello,
I’m sorry to hear about the issue you’re facing with the Rank Math SEO accordion in the Classic Editor. It seems like there might be a JavaScript conflict causing the accordion to collapse when you click on the Social tab.
To troubleshoot this issue, you can follow these steps:
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Open the Developer Tools Console Panel: You can do this by navigating to More Tools → Developer Tools from the Chrome menu or using the keyboard shortcut Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux).
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Identify the Error: Check the console for any JavaScript errors that may be causing this issue. If you see any errors, please take note of them as they can help in diagnosing the problem.
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Check for Plugin Conflicts: Sometimes, other plugins can cause conflicts. Try deactivating other plugins one by one to see if the issue persists.
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Firewall Settings: If you have a firewall installed, it might be blocking some scripts. Ensure that Rank Math is whitelisted in your firewall settings.
If the problem continues after trying these steps, please reply to this ticket with the specific error messages from your console, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank MathHello,
Thanks for your time. Do let us know how it goes when disabling all the plugins.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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