Hello,
We apologize for the issue you are facing with your payment. If your payment is being declined due to insufficient funds on your card, we recommend ensuring that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything is in order and you still encounter issues, you might want to try using a different credit card or contacting your bank for assistance in approving the payment.
If you need further help, please reply to this ticket, and a human agent from our support team will assist you. Thank you for your understanding!
I am currently blocked so that I cannot use any payment method.
Hello,
We’ve checked your account, and it seems that you have already managed to purchase the subscription.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
Yes, we bought it, thank you.
Tell us if it is necessary to do the Setup wizard again after activating the pro model or if it is not necessary to do it again because we have already done it with the regular version.
Hello,
Thank you for your patience.
If you have already done the Setup Wizard, then you can skip it after purchasing Rank Math PRO.
The PRO plugin only unlocks features and settings you can manage on your site.
Here’s the list of those features:
https://rankmath.com/free-vs-pro/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
