Critical Error After Latest Update

#1091462
  • Resolved Nicolae Vasilita

    1 month, 1 week ago

    Rank Math free

    Hi Rank Math Support,

    After the latest plugin update, my site is showing a critical error. I’m running PHP 8.4. The error originates from this file and line:

    /wp-content/plugins/seo-by-rank-math/includes/class-tracking.php on line 333

    It seems related to the get_user_email() method returning an unexpected value. The site is currently inaccessible.

    Could you please advise how to fix this issue?

    Fatal error: Uncaught TypeError: RankMath\Tracking::get_user_email(): Return value must be of type string, bool returned in /projects/matcallnl_4c/public_html/wp-content/plugins/seo-by-rank- math/includes/class-tracking.php:328 Stack trace: #0 /projects/matcallnl_4c/public_html/wp-
    content/plugins/seo-by-rank-math/includes/class-tracking.php(308): RankMath\Tracking-
    >get_user_email() #1 /projects/matcallnl_4c/public_html/wp-content/plugins/seo-by-rank- math/includes/class-tracking.php(80): RankMath\Tracking->init_user_data() #2
    /projects/matcallnl_4c/public_html/wp-includes/class-wp-hook.php(324): RankMath\Tracking-
    >hooks() #3 /projects/matcallnl_4c/public_html/wp-includes/class-wp-hook.php(348): WP_Hook- >apply_filters() #4 /projects/matcallnl_4c/public_html/wp-includes/plugin.php(517): WP_Hook- >do_action() #5 /projects/matcallnl_4c/public_html/wp-settings.php(727): do_action() #6 /projects/matcallnl_4c/public_html/wp-config.php(105): require_once(‘…’) #7 /projects/matcallnl_4c/public_html/wp-load.php(50): require_once(‘…’) #8 /projects/matcallnl_4c/public_html/wp-admin/admin.php(35): require_once(‘…’) #9 /projects/matcallnl_4c/public_html/wp-admin/index.php(10): require_once(‘…’) #10 {main} thrown
    in /projects/matcallnl_4c/public_html/wp-content/plugins/seo-by-rank-math/includes/class- tracking.php on line 328
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Viewing 1 replies (of 1 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the critical error you are experiencing after the latest update. This issue seems to be related to the get_user_email() method returning a boolean value instead of a string, which is causing the fatal error.

    To resolve this issue, you can try the following steps:

    1. Access Your Site via FTP or File Manager: Since your site is currently inaccessible, you will need to access your files directly.

    2. Rename the Plugin Folder: Navigate to the wp-content/plugins/ directory and rename the seo-by-rank-math folder to something like seo-by-rank-math-disabled. This will deactivate the Rank Math plugin and allow you to regain access to your site.

    3. Check for Updates: Once you have access, check if there is a new update available for the Rank Math plugin that may fix this issue. If there is, update the plugin.

    4. Revert Changes: If the issue persists after updating, you can rename the folder back to its original name to reactivate the plugin and check if the problem is resolved.

    5. Contact Support: If you continue to face issues, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for bringing this concern to our attention. We hope this helps you resolve the issue quickly!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 week, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical Error After Latest Update’ is closed to new replies.