I bought RanthMath Pro but I lost my account information

#1090673
  • Resolved Ahmet Cucu

    1 month, 1 week ago

    Rank Math pro

    Hello,
    My name is Ahmet Cucu
    I bought RanthMath Pro on the date as below:
    Date : 03/11/2024
    Tiem : 22:41

    I lost my account information and not sending reset password to my any email.
    The only information I noted is username kamelyapark

    Is there any way to gain my account back, from my name, time I bought or from last digits of credit card etc.

    I remember I talked with Support team also.

    Or I need to buy again?

    Best regards,

    Ahmet Cucu

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with your Rank Math Pro account. To recover your account, we recommend that you provide the details you have, such as your username (kamelyapark), the purchase date, and any other relevant information like the last digits of your credit card, in a reply to your existing ticket.

    Our support team can assist you in recovering your account based on this information. You do not need to purchase again if we can help you regain access to your account.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Ahmet Cucu

    1 month, 1 week ago

    Rank Math pro

    Name : Ahmet Cucu
    Date : 03/11/2024
    Time : 22:41
    Last 4 digits of card : 7626

    Reinelle

    1 month, 1 week ago

    Hello,

    Thank you for your patience.

    We have found the subscription and added the email address registered in the sensitive data section.

    If you’d like, we can merge your accounts so you can consolidate them into a single account.

    Let us know your preferred email address so we can process it for you.

    Looking forward to helping you.

    RankBot

    1 week, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I bought RanthMath Pro but I lost my account information’ is closed to new replies.