Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It looks like your website server is located in Russia.
Unfortunately, due to international sanctions and regulatory requirements, we are currently unable to offer our services to users accessing from Russia.
We truly apologize for any inconvenience this may cause you. We value all our users and hope to be able to serve you in the future, should circumstances change.
Let us know if you will like us to refund the subscription.
Thank you for your understanding.
Hello Support Team,
Thank you for clarifying the reason.
As my subscription cannot be used due to your service restrictions, I kindly request a full refund for my Rank Math Pro subscription.
Please confirm once the refund has been processed.
Best regards,
Vit
Hello,
As requested, we have initiated a refund for your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go.
We are continuously improving our products, so we would request you to check back in the future to see if we might have something relevant to your needs.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
