Analytics error

Hello,

We apologize for the issue you are facing with the Analytics module. It seems like the scheduled actions for Rank Math Analytics are not running properly due to a potential issue with WP-Cron.

Here are some steps you can take to troubleshoot this issue:

1. Check WP-Cron Settings: Ensure that in your wp-config.php file, the line define('DISABLE_WP_CRON', false); is set correctly. This setting should allow WP-Cron to function properly.

   define('DISABLE_WP_CRON', false);

2. Install WP Crontrol Plugin: To identify any other CRON issues, you can install and activate the WP Crontrol plugin. After activation, navigate to Tools → Cron Events in your WordPress dashboard to check the status of your Cron jobs.

   

3. Check for Errors: Look for any errors that might be preventing WP-Cron from running successfully. If you see any errors above the Cron Events, click on the "More Information" link for details.

   

4. Run Scheduled Actions Manually: You can also check the status of scheduled actions under WordPress Dashboard → Tools → Scheduled Actions → Pending. If you find any pending actions related to Rank Math Analytics, you can run them manually to fetch the data.

   

If after following these steps the issue persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please reconfigure the Analytics module. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.