Rankmath Pro is not avaible to activate - Support

Resolved Edgar
1 month, 1 week ago

Rank Math business
Content AI Creator

in my account the rankmath pro is not avible to activate sites

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 month, 1 week ago
Hello,

We apologize for the issue you are facing with activating Rank Math PRO. It seems that your website might not be showing in the connected websites section of your Rank Math account. This can happen if you are not connected to the website using the correct account or if the PRO version is not installed alongside the Free version.

Here are some steps you can follow to resolve this:
1. Ensure you have installed Rank Math PRO: Make sure that you have the Rank Math PRO version installed on your site. You can refer to this installation guide for assistance.
2. Disconnect and Reconnect Your Account:
  - Go to your WordPress Dashboard → Rank Math SEO → Dashboard → Help.
  - Click on Disconnect Account.
  - After disconnecting, click on Connect Now to reconnect your Rank Math account. Make sure to use the same account that you used when you subscribed to Rank Math PRO.
  $Connect Now$
3. Activate the License: Once reconnected, you should be able to select your PRO license from the dropdown and activate it.
  $Activate Rank Math License$
If you still do not see the option to activate Rank Math PRO after following these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
Website Not Shown In Rank Math Account Area » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Princess
1 month, 1 week ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please check if you are running v1.0.251 of Rank Math PRO and v3.0.94 of the free version.

The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
1 week, 6 days ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rankmath Pro is not avaible to activate’ is closed to new replies.