Not able to access advance features of Rank Math despite being on business plan

Hello,

We apologize for the issue you are facing with accessing the advanced features of Rank Math despite being on the Business plan. It sounds like there may be a connection issue between your WordPress.com account and your Rank Math account.

Here are a few steps you can take to troubleshoot this issue:

1. Ensure Proper Connection: Make sure that your Rank Math plugin is properly connected to your WordPress.com account. Sometimes, disconnecting and reconnecting can resolve access issues.
2. Check Email Address: Verify that the email address associated with your Rank Math account matches the one used for your WordPress.com Business plan. If they differ, you may need to contact support to merge accounts or change the email connected to your PRO account.
3. Clear Cache: Clear your browser cache or try accessing the dashboard in an incognito window to rule out any caching issues.

If these steps do not resolve the issue, please reply to this ticket with any additional details, and a human agent from our support team will assist you further. If you could also include your site URL, it would help us diagnose the problem more effectively.

Thank you for bringing this to our attention, and we look forward to resolving it for you!

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.