Hello,
We apologize for the inconvenience regarding the W9 request. Unfortunately, we do not have a W9 form available directly through our support resources. However, you can typically obtain a W9 form from your accounting department or by contacting our billing team directly for assistance.
If you have any further questions or need additional help, please feel free to reply to this ticket, and a human agent will assist you.
Thank you for your understanding!
Hello,
Our company is not based in the US, so the W9 form is not applicable in this case.
Additionally, we don’t sell the software directly, but rather through our payment provider, FastSpring, which handles all tax requirements for every country.
If you need any forms or permissions to purchase a subscription, you can contact FastSpring and request the necessary information.
Looking forward to helping you.
Hello Reinelle,
Oh, that’s fine. It would either be a W9 or a W8.
We don’t need tax information, this is to ensure when we do our payment it goes to the correct company. Whether that is through FastSpring or you is fine.
With these in mind, would you still state that our vendor will be FastSpring instead of MathRanks?
Hello,
We don’t directly handle the payments as we’ve partnered with FastSpring, a global full-service SaaS payments platform.
Kindly reachout to FastSpring here: https://fastspring.com/contact/
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
