Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that there might be a discrepancy between the email address associated with your PRO purchase and the one linked to your current account.
To resolve this, please ensure that you are logged into the correct Rank Math account where you made the purchase. If the email you used for the PRO plan is different from the one on your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by replying to your existing ticket or providing the necessary details in your response.
For more information on how to proceed, you can refer to this article: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
It would be nice if my account with be fixed. I have also send you an email. While I was logged in with my email address I have purchased the Pro. Now when I got to the dashboard it only shows me the free version. Tho you have send me an email that I have done the purchase.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
