issue in statistics

#1086827
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 weeks, 3 days ago

    Hello,

    We apologize for the issue you are facing with the statistics not appearing on your site. Here are a few steps you can take to troubleshoot this problem:

    1. Check Connections: Ensure that your Google Analytics and Search Console accounts are properly connected. You can do this by navigating to Rank Math SEO → General Settings → Analytics and using the Test Connections option. A green signal indicates a valid connection.
      Test connections

    2. Import New Data Manually: If the connections are fine, try importing new data manually. Go to Rank Math SEO → General Settings → Analytics, delete the existing data, and then click on Update Data manually. This should fetch the latest data from your Google accounts.
      Delete and Update data in Analytics

    3. Check for Errors: After updating the data, check for any errors in the Analytics page under Rank Math SEO → Analytics. You can inspect the page for any console errors that might indicate a plugin conflict.
      Check Developer Console for any errors

    4. Log Analytics Issues: If the above steps do not resolve the issue, consider creating an Analytics debug log file to help our support experts diagnose the problem. You can follow the instructions here to create the log file.

    If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you encounter or additional details about your setup, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Jeremy

    1 week, 3 days ago

    Hello,

    Thank you for contacting support.

    Sorry for the delay in response as the messages you sent here in the ticket were all pending moderation and as such didn’t enter the queue of tickets.

    We have gone ahead and approved your reply so our team can see your ticket in the queue.

    Back to your issue, please refer to this guide to help you with your issue: https://rankmath.com/kb/delete-old-analytics-data/

    If that doesn’t help, follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1. First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter: https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard → Tools → Scheduled Actions → Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    Rank Math support

    Step #3. When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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