Issue with my account And problem with updates.

Hello,

We apologize for the issues you are facing with your Rank Math account and the update process. It seems like there might be a mix-up with your accounts, especially if you suspect you have two accounts with different email addresses.

To resolve the issue of not seeing your PRO subscription on your dashboard, you will need to merge the accounts or change the email associated with your PRO account. Please reply to this ticket and include the email addresses you believe are associated with your accounts. This will help our support team locate your PRO account and assist you further.

Regarding the update error you encountered, it could be related to the installation of the plugin. To ensure everything is set up correctly, please make sure that both the free and PRO versions of Rank Math are installed and activated on your site. If you continue to experience issues, our team can provide more specific guidance once they have access to your account details.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues for you!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

We located your Rank Math PRO account, which is under the email address w********@4*****************.

To avoid further confusion, would you like us to merge all your accounts and consolidate all the settings and subscription data into a single account? If so, please let us know the preferred email address you wish to keep and we’ll merge them for you.

Looking forward to hearing back from you.

Hello,

We have merged your accounts as requested.

Yes, please follow the steps in this guide to fix this issue and update the Rank Math PRO plugin:
https://rankmath.com/kb/fix-pclzip-err-bad-format/#num-1-2-updating-the-pro-version-while-connected-to-the-free-account

Hope that helps.