I’m a bit confused by your response — you are the support team, so I’m not sure who else I should contact regarding my subscription issue.
I have already provided all the necessary transaction details, and I expect your team to review my case directly and update me on the status of my refund request.
Hello,
Please disregard the last reply, as that user is not from our support team.
As requested, we have initiated a refund for your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
