Hello,
We apologize for the issue you are facing with the Content AI button not appearing on your Snippets page. Thank you for providing the troubleshooting steps you’ve already taken.
Here are a few additional suggestions to help resolve this issue:
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Check User Permissions: Ensure that your user role has the necessary permissions to access Content AI features. Sometimes, certain roles may not have access to all functionalities.
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Theme Compatibility: Occasionally, themes can conflict with plugins. Try switching to a default WordPress theme (like Twenty Twenty-One) temporarily to see if the Content AI button appears.
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Plugin Conflicts: Deactivate other plugins one by one to check if there’s a conflict causing the Content AI button to disappear.
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Browser Cache: Clear your browser cache or try accessing your site in an incognito window to rule out any caching issues.
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Recheck Connection: Even though you mentioned that Rank Math is connected, it might be worth disconnecting and reconnecting your Rank Math account again through the dashboard. You can do this by going to Rank Math > Dashboard > Help, then disconnect and reconnect your account.
If none of these steps resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.
We appreciate your patience and understanding as we work to resolve this for you!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.