I paid but i am not seeing my subscriptioon active

#1083751
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your subscription not being active despite your payment. To resolve this, please follow these steps:

    1. Check Your Rank Math Subscription: Log in to your Rank Math account and navigate to the Subscriptions section to verify the status of your subscription.
      Rank Math Subscriptions

    2. Ensure Your Website is Connected: Make sure that your website is connected to the correct Rank Math account. You can check this in the Websites section of your account area. If your website is not listed, you may need to reconnect it by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and selecting Disconnect Account before reconnecting.
      Choose Disconnect account

    3. Check Payment Method: Ensure that your payment method supports subscription-based payments and is not a prepaid card. If you continue to have issues, consider contacting your bank for assistance.

    If you have followed these steps and your subscription is still inactive, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Adetayo

    1 month, 2 weeks ago

    Hello,

    You seemed to have marked this ticket as resolved.

    We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you for choosing Rank Math.

Viewing 2 replies - 1 through 2 (of 2 total)

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