Hello,
We apologize for the issue you are facing with your Rank Math subscription. It sounds like you may have upgraded to the PRO plan using a different email address than the one associated with your free account.
To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Here’s how you can do that:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account. If you have a screenshot of the invoice from FastSpring.com, please include that as well.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your recent renewal subscription is for Content AI Starter Plan.
Your Rank Math PRO on the other hand expired last June 7, 2025. We do not have any option to revert a subscription that has expired. You will have to make a new purchase:
– Rank Math PRO : https://rankmath.com/pricing/
– Content AI: https://rankmath.com/content-ai/#pricing
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
