Autolinked to wrong account

#1082244
  • Resolved Rob Hayes

    1 month, 3 weeks ago

    Rank Math free

    I installed Rank Math onto my wordpress.org site. However when I clicked through to the set up wizard, Rank Math created an account using a separate (dormant) wordpress.com site that uses the same email address.

    I did not install Rank Math on my wordpress.com site, so I can’t access it through that site. But I see no way of connecting my account to the .org site, which is what I’m trying to do.

    Please help me disconnect my account from the wordpress.com and connect it instead to wordpress.org so I can proceed with the set up wizard. Thanks.

Viewing 1 replies (of 1 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    I apologize for the issue you are facing with your Rank Math account being linked to the wrong site. To resolve this, you will need to disconnect your current account and then reconnect it with the correct one. Here’s how you can do that:

    How to Disconnect Your Rank Math Account

    1. Navigate to your WordPress Dashboard.
    2. Go to Rank Math SEO > Dashboard > Help.
    3. Click on Disconnect Account.

    Disconnect Account

    How to Connect Your Rank Math Account

    1. After disconnecting, you can connect your correct account in the same settings.
    2. Click on Connect Now.

    Click Connect Now

    1. Ensure that you select the correct account and then click on OK, Activate Now.

    Activate Rank Math PRO Subscription

    Once you have successfully connected your account, you should be able to see your site in your Rank Math Account Area.

    If you encounter any issues during this process or need further assistance, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    3 weeks, 3 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Autolinked to wrong account’ is closed to new replies.