Hello,
We apologize for the issue you are facing with connecting your Rank Math PRO package to your account. Thank you for bringing this to our attention.
To ensure that your Rank Math PRO features, including Content AI, are activated on your WordPress site, please follow these steps:
-
Log into your Rank Math account: Make sure you are logged in with the same email address you used to purchase the PRO plan. You can do this by visiting Rank Math Account.
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Download and Install Rank Math PRO: If you haven’t already, download the PRO version from your dashboard and install it on your WordPress site.
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Connect Your Account: After installing, go to your WordPress admin area and navigate to Rank Math > Dashboard. Here, you should see an option to connect your Rank Math account. Make sure to connect it using the same email address associated with your PRO purchase.
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Refresh Your Credits: Once connected, go to Rank Math > General Settings > Content AI and refresh the credits to ensure everything is updated.
If you have followed these steps and are still experiencing issues, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.
We hope this helps, and please let us know if you need any more assistance!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hi,
I have another issue. Its not actually doing the things it says it does. For example, Focus Keyword found in the subheading(s) but there is no subheading. Can you explain?
Its not doing anything it says its doing at all. I would like this resolved or can i have a refund please
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
These are two separate issues. You’re not addressing this issue at all. Can I have a refund
It’s not actually fixing any of the seo issues it says. Keyword not places in subtitle, content was not increased using ai, etc
It’s not actually fixing any of the seo issues it says. Keyword not places in subtitle, content was not increased using ai, etc
Hello,
We noticed that there is no website connected to this account.
If you want, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
Let me send you my details shortly. Hopefully we can get this resolved without resulting in a refund. I was excited about this product.
Hello,
Sure, we will wait for the details.
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have now fixed the issue on your website. You can continue to use the Content AI.
Meanwhile, the Content AI (all license types) comes with a FREE 15-day Rank Math PRO Trial. We can see that you have yet to install the PRO plugin.
If you would not want to use the plugin, you can cancel the trial before it is renewed.
If you have made up your mind, please follow the instructions laid out in this guide to cancel your trial: https://rankmath.com/kb/cancel-rank-math-pro-trial/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Let me confirms it’s fixed
Hi,
its still not actually editing elementor page. It turned the marker green for these. However, when i look at the page its editing on elementor, its not actually doing any of those things.
Focus Keyword found in the subheading(s).
Add an image with your Focus Keyword as alt text.
Keyword Density is 1.43, the Focus Keyword and combination appears 13 times.
URL is 63 characters long. Kudos!
Great! You are linking to external resources.
At least one external link with DoFollow found in your content.
You are linking to other resources on your website which is great.
You haven’t used this Focus Keyword before.
Issue is NOT resolved. Please let me know when you have an update
Hello,
Please share the affected page/post URL with us so we can check this further.
We look forward to hearing from you.
Thank you.
You may try editing any page besides the homepage. I give you full permission. This product is not working.
https://www.happyspartyrentals.com/jumper-rentals-in-del-mar/
Please refund if you’re not able to fix asap. Thank you
Hello,
We can check that the content analysis is working fine in Elementor:
Please check, and if the issue is related to something else, share some screenshots so we can check this further.
Looking forward to helping you.
Yes,
but i am unable to edit the content on the page using AI as shown. Can i have a refund please. Tell me where you see the words, “Fix with AI”.
https://www.happyspartyrentals.com/wp-content/uploads/2025/08/Screenshot-675.png
CAN I PLEASE HAVE A REFUND.
Hey,
I appreciate everyone’s help. It doesn’t seem you guys have a working product. I would like a refund. If I don’t receive a refund I’m going to file for unauthorized transaction. I appreciate you for trying to help. Thank you all for you time.
Hello,
The Fix with AI tool isn’t available for the content-related tests in the Elementor editor. Since you’re using Elementor, you will have to fix the content-related tests manually. You can only use the Fix with AI tool for metadata-related tests.
If you want to proceed with the refund, let us know, and we will do the needful.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
