Trouble connecting my account to my paid sub

#1080947
  • Resolved Lisa Garrity

    1 month, 3 weeks ago

    Rank Math free

    My paid subscritpion is via my google account l***@s************** but when I try and log in via google I get

    We found a user with your Google email address. Unfortunately, it belongs to a different account, so we are unable to log you in. Please use the linked account or log in with your password!

    And when I log in via email and password l***@s************** its only showing a FREE sub

    Webiste is shopfarmasi.com tho it was previously shopfarmasi.co.uk

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    I apologize for the issue you are facing with connecting your account to your paid subscription. It seems that the email address you are using to log in may be associated with a different Rank Math account than the one linked to your PRO subscription.

    To resolve this, you will need to ensure that your website is connected to the correct Rank Math account. Here are the steps you can follow:

    1. Disconnect Your Current Account: Go to your WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Help, and choose Disconnect Account.
      Choose Disconnect account

    2. Reconnect with the Correct Account: After disconnecting, click on Connect Now and ensure you select the correct Rank Math account associated with your PRO license.
      Click Connect Now

    3. Select the Right License: If you have multiple PRO licenses, make sure to choose the correct one from the drop-down list before clicking OK, ACTIVATE NOW.
      Activate Rank Math license

    If you continue to experience issues or if your accounts need to be merged, please reply to this ticket with the details of your situation, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math

    Adetayo

    1 month, 3 weeks ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    The email you shared with us is associated with this account you are using to contact, which has no active subscription.

    Can you please share the receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We look forward to hearing back from you.

    Thanks.

    RankBot

    3 weeks, 5 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Trouble connecting my account to my paid sub’ is closed to new replies.