Hello,
We apologize for the issue you are facing with the snippet editor not saving your changes. This can happen due to a few common reasons:
-
Plugin Conflicts: Sometimes, other plugins may conflict with Rank Math, preventing changes from being saved. You can check for plugin conflicts by following our guide on plugin conflict.
-
JavaScript-Related Errors: If there are JavaScript errors on your site, they might interfere with the functionality of the snippet editor. You can diagnose these errors using the JavaScript Console in your browser. For example, in Chrome, you can open it by navigating to More Tools → Developer Tools and then clicking on the Console tab. Here’s a visual guide:
If you’ve checked for conflicts and there are no JavaScript errors but the issue persists, please reply to this ticket with your site URL so that a human agent can assist you further.
Thank you for bringing this concern to our attention!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.
Here is how you can fix it:
- Firstly, ensure that you have the latest version of Rank Math installed on your site.
- Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.
Thank you for choosing Rank Math.
Thanks, Adetayo. I will try to do this.
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
