Hello,
I apologize for the issue you are facing with your site loading improperly when Rank Math is installed. It sounds like there may be a conflict with another plugin or theme that is causing this intermittent issue.
Here are a few steps you can take to troubleshoot the problem:
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Check for Plugin Conflicts: You can perform a quick conflict check by disabling other plugins one by one while keeping Rank Math activated. This will help identify if another plugin is causing the issue. You can refer to our guide on checking plugin conflicts for more details.
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Theme Conflicts: Sometimes, themes can also cause conflicts. If possible, try switching to a default WordPress theme (like Twenty Twenty-One) temporarily to see if the issue persists.
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Caching Issues: If you have any caching plugins installed, try clearing the cache or temporarily disabling them to see if that resolves the issue.
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Check Error Logs: Look at your server’s error logs for any messages that might indicate what is going wrong when Rank Math is activated.
If the problem continues or if you would like us to take a closer look, please reply to this ticket and provide your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you resolve it soon!
Sources:
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
If I were that good I wouldn’t need tech support 🙂
Hello,
Thank you for contacting Rank Math support. We apologise for any inconvenience caused.
The video you shared only showed the Rank Math sensitive data section.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes. Please update if not yet.
Here’s a guide for troubleshooting further if the issue persists: https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
