Hello, we apologize for the issue you are facing regarding the accidental purchase of the Content AI Plan. Unfortunately, downgrading your subscription is not possible at the moment. We can process a refund for your purchase, and then you can buy the correct subscription based on your requirements.
Please let us know if you would like us to proceed with the refund process. Thank you for raising this concern!
Please exchange the products or refund us and we will repurchase.
Continue the refund process.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
Hope that helps. If there’s anything else we can help you with, please let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
