Hello,
We apologize for the issue you are facing with Rank Math Pro. The error you mentioned seems to be related to how the license activation code is being executed during AJAX requests. This can happen due to conflicts with other plugins or themes, or it may be a specific issue with the Rank Math plugin itself.
To troubleshoot this issue, we recommend the following steps:
- Clear Cache: Make sure to clear all caches, including server-side cache if applicable.
- Deactivate Other Plugins: Temporarily deactivate other plugins to see if there is a conflict causing this issue.
- Switch Themes: If possible, switch to a default WordPress theme (like Twenty Twenty-One) to check if the issue persists.
- Reinstall Rank Math: You can try reinstalling the Rank Math plugin to ensure that all files are intact and up-to-date.
- Check for Updates: Ensure that both WordPress and Rank Math are updated to their latest versions.
If the problem continues after trying these steps, please reply to this ticket with any additional details or error messages you encounter, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
