Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase not being reflected in your account or activated on your WordPress site. It seems that there might be a discrepancy with the email address used for the purchase or the account connection.
To resolve this, please ensure that the email address you used to purchase the PRO version matches the one associated with your Rank Math account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by submitting a ticket through the Rank Math Support Forum.
In your ticket, please include:
- The email address used for the purchase.
- A screenshot of the invoice or proof of purchase if available.
- Any other relevant details that might help us assist you better.
Once we have this information, our support team will be able to locate your PRO account and assist you further.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
