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i can’t update Rank Math PRO – here is the error msg: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
There is enough webspace and i reconnected it already – update still not possible
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Hello,
I apologize for the issue you are facing with updating Rank Math PRO. The error message you are encountering,
PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the update package itself. Here are a few steps you can try to resolve this issue:-
Reconnect Your Website with Rank Math: Since you’ve already done this, ensure that you followed the correct steps:
- Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click Disconnect Account.
- After disconnecting, click on Connect Now to reconnect your account.
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Check for Plugin Conflicts: Sometimes, conflicts with other plugins can cause update issues. You can check for conflicts by following our guide on Plugin/ Theme Conflict With Rank Math.
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Manual Update: If the automatic update continues to fail, you might consider manually updating the plugin. You can download the latest version of Rank Math PRO from your account on our website and upload it via the WordPress dashboard under Plugins → Add New → Upload Plugin.
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Ensure Latest Version of WordPress: Make sure that your WordPress installation is up to date, as outdated versions can sometimes lead to compatibility issues.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math -
The ticket ‘update problems’ is closed to new replies.