Hello,
We apologize for the issue you are facing with Rank Math showing as Free despite using the PRO version. This can happen if the email address associated with your PRO account is different from the one linked to your Free account. To resolve this, you will need to merge both accounts or change the email connected to your PRO account.
Here’s what you can do:
- Log into your Rank Math account and ensure that you have downloaded and activated the PRO version correctly.
- If you suspect that the email addresses are different, please reply to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
- Our support team will assist you in merging the accounts or updating the email.
For more detailed guidance, you can refer to our article on this issue: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.
Thank you for bringing this to our attention, and we look forward to resolving it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
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Hello,
We’ve checked your site, and it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Please check the attached receipt. I’m currently using two emails:
• Free account: d**********@g********
• Paid account: b**********@y********
Kindly merge both accounts or remove the free account (d**********@g********). Let me know if any additional information is needed.
Thank you.
Hello,
We have verified your PRO purchase. We can merge your accounts to eliminate further confusion in the future. Kindly confirm from your end which email address you wish to keep as the active email address for your Rank Math account, and we’ll merge them for you.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
