Hello,
We apologize for the issue you are facing with your Content AI subscription. It seems that there may be a mismatch between the email associated with your Rank Math account and the one used for your PayPal purchase.
To resolve this, we recommend replying to your ticket and providing the details of your situation. A human agent from the Rank Math Support team will be able to assist you further in linking your subscription to the correct account.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi princess, yes please merge the two accounts. Thank you.
Hello,
Before we merge your accounts, we need to know which email addres you wish to keep as we can only have 1 email address for each account.
Looking forward to hearing back from you.
Please keep B************@G********
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this tutorial that shows you how to get started with your PRO license:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
