URGENT: Request for Immediate Subscription Cancellation and Full Refund

#1074588
  • Resolved Julian Dachert

    2 months, 1 week ago

    Rank Math free

    Dear RankMath Support,

    I am writing to you with utmost urgency regarding a recent subscription made under my account. While the subscription was technically completed using my details, it was in fact initiated by my underage child without my knowledge or consent.

    As a parent and the account holder, I must inform you that my child is a minor and does not have the legal capacity to enter into binding agreements such as this. I kindly but firmly request that the subscription be canceled immediately and a full refund be issued to my original payment method as soon as possible.

    This matter is extremely urgent, and I would greatly appreciate your prompt attention and understanding.

    Please confirm receipt of this message and the initiation of the refund process at your earliest convenience.

    Sincerely

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  • Rakibuzzaman Siam

    2 months, 1 week ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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