Popup to reconnect won’t go away

#1073606
  • Resolved Info

    2 months, 1 week ago

    Rank Math free

    Hi! I keep seeing the popup “Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.” I’ve clicked to reconnect and successfully reconnected my website to the plugin. But the popup won’t leave. Did I do something wrong, is there something else I’m supposed to do about this to reconnect my website?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you’re facing with the persistent popup regarding your site URL. This can happen if the WordPress URL and Site URL are not matching. Here are some steps you can take to resolve this:

    1. Check Site URLs: Go to your WordPress Dashboard → Settings → General and ensure that both the WordPress Address (URL) and Site Address (URL) are the same.
      Check the site URL

    2. Disconnect and Reconnect: If the URLs match, try disconnecting your Rank Math account again by going to Rank Math SEO → Dashboard → Help and selecting Disconnect Account. After that, reconnect your account.

    3. Clear Cache: If the warning still appears, please clear your browser, website, and site-level cache before attempting to reconnect again.

    4. Add a Filter: If the issue persists, you can add the following filter to your website to bypass the URL check:

      /**
* Filter whether we need to check for URL mismatch or not.
*/
add_filter( 'rank_math/registration/do_url_check', '__return_false' );

      You can refer to our guide on adding filters for more details.

    If you continue to experience this issue after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Rakibuzzaman Siam

    2 months, 1 week ago

    Hello,

    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    After that, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.

    If the issue persists, you can try adding the following filter on your website and then reconnecting to your account again.

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Popup to reconnect won’t go away’ is closed to new replies.