Problem purchasing the Pro version

#1072991
  • Resolved Frank Roberts

    2 months, 1 week ago

    Rank Math pro
    Content AI Starter

    I want to purchase the Pro version of the plugin, but the system won’t allow me. It gives me the following error: “An unexpected error occurred and we are unable to accept payments at this time.”

    I’m located in Mexico, and I’ve already tried paying both via PayPal and directly with a Mastercard credit card, without success.

    Also, from yesterday to today, the price of the PRO version I wanted to buy has increased.

    My questions are:
    – Is there a general issue preventing payments?
    – Could it be a problem on my end or with my credit card?
    – Would it be possible to still access yesterday’s price?

    Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing while trying to purchase the Pro version of the plugin. Thank you for raising your concerns.

    Regarding your questions:

    1. General Issue with Payments: There could be various reasons for payment issues, including temporary glitches on the payment platform. We recommend checking if your current location is correctly set on the checkout page and ensuring that any VPN or proxy is turned off, as these can sometimes interfere with transactions. You can refer to our troubleshooting guide for more details on this: Troubleshooting Payment Issues.

    2. Problem on Your End: It’s possible that there might be an issue with your credit card or payment method. Ensure that your card supports international transactions and is not a prepaid card. You may also want to contact your bank to see if there are any restrictions on your account.

    3. Accessing Yesterday’s Price: Unfortunately, we cannot guarantee that you will be able to access yesterday’s price if it has changed. Pricing can fluctuate based on various factors, and it’s best to check the current pricing on our pricing page.

    If the issue persists, please reply to this ticket with any additional details, and a human agent from our support team will assist you further. If you have a screencast of the error, that would also be helpful.

    Thank you for your understanding, and we look forward to resolving this for you!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Rakibuzzaman Siam

    2 months, 1 week ago

    Hello,

    We already replied to your email on this issue.

    Looking forward to helping you there.

    Thank you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Problem purchasing the Pro version’ is closed to new replies.