Plugin Error for Analytics

#1072670
  • Resolved Kluster Nutz

    2 months, 1 week ago

    Rank Math free

    Hi,

    I have installed Rank Math recently, but within the Analytics section it prompts this message:
    There was an issue scheduling the recurring action required for Analytics; if the problem persists, please contact our support team.

    I assume this prevents me seeing the data. Could someone assist me in fixing it please?

    Many thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the Analytics section of Rank Math. The error message you are seeing indicates that there may be a problem with the scheduled actions that Rank Math uses to fetch analytics data.

    To troubleshoot this issue, please follow these steps:

    1. Check Scheduled Actions: Go to your WordPress Dashboard and navigate to Tools → Scheduled Actions → Pending. Here, you can see if the WP-Cron has run the actions as scheduled. If you find any pending actions related to Rank Math analytics, you can run them manually.

      • You can also access this page directly by visiting: https://rankmath.com/kb/install-google-analytics/ (replaceyourdomain.com` with your actual domain).

      Run Rank Math Analytics data fetch manually.

    2. Run Data Fetch Manually: If you see any Rank Math analytics actions pending, select them and run them manually. This should help in fetching the data.

    3. Check for Plugin Conflicts: If the issue persists, it might be due to a conflict with another plugin. You can refer to our guide on checking for plugin conflicts to identify if another plugin is causing the problem.

    4. Consider Server Cron: If your website has very few visits, WP-Cron may not run as expected. You might want to consider configuring Server Cron to trigger WP-Cron for more reliable scheduling.

    If you continue to experience issues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Rakibuzzaman Siam

    2 months, 1 week ago

    Hello,

    Please check if your website’s CRON feature is working as intended. You can check with your hosting provider for this.

    Also, please follow this guide: https://rankmath.com/kb/delete-old-analytics-data/

    If all of that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Plugin Error for Analytics’ is closed to new replies.