Hello,
I apologize for the issue you are facing with your Rank Math PRO purchase being linked to the wrong account. Thank you for raising this concern.
To merge your accounts, please reply to this ticket and include the email address(es) you want to connect to your PRO account. If you used a different email address for your PRO purchase, please provide that as well. Our support team will then assist you in merging the accounts.
If you have any further details or questions, feel free to include them in your reply. We’re here to help!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
To help you merge the PRO subscription to your k*******************@g******** account, we’ll need the email address currently associated with the PRO license (the one registered by mistake), along with a copy of your payment invoice from FastSpring.
Once we have that, we’ll be happy to assist you further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience
As requested, we have merged your accounts with the main email address k*******************@g********
Here is the auto-login link: https://rankmath.com/my-account/?uid=1888595&altoken=bbb444e055a325334f60e3550b6c103a
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites connected to the deleted account by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect, and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
