Hello,
We apologize for the issue you are facing regarding the additional charge on your credit card. To dispute this charge, we recommend that you reply to this ticket with more details about the transaction, including any relevant information that can help us assist you better. A human agent from our support team will then take over your ticket and provide the necessary assistance.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? If you wish to share a screenshot, you can use this tool: https://imgur.com/ or send your screenshots to our support email s******@r***********.
Looking forward to helping you.
Hi Jeremy, Thank you for your reply.
I can’t find a receipt, I didnt receive one apparently.
I have sent the screenshots of the transactions to s******@r***********.
Could you please clarify what happened and credit accordingly?
Please note I do not have receipts, invoices or bills which I would expect as this is a business transaction.
Kind regards,
July
Hello,
Our accounts team has replied to your email. Please check and verify the email address they shared belongs to you, so they can assist you further.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
