Sitemap Error - Support

Resolved Nouamane Fadil
2 months, 2 weeks ago

Rank Math free

Please i want to remove the second line i think it’s an error, if no why google says Sitemap can be read, but has errors.

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
2 months, 2 weeks ago
Hello,

We apologize for the issue you are facing with your sitemap. If Google is indicating that your sitemap can be read but has errors, it could be due to several reasons. Here are some steps you can take to troubleshoot and potentially resolve the issue:
1. Validate Your Sitemap: Use a tool like the Validate XML Sitemap to check for any errors in your sitemap configuration.
2. Check the Sitemap Header: Ensure that your sitemap file is using the correct header:
  Make sure there are no extra spaces or lines before this declaration.
3. Check for Unsupported File Format: If you see an error about unsupported file format, ensure that the namespace in the header ends with 0.9 and that you are using straight quotes for XML attributes.
4. Flush Permalinks: Sometimes, flushing permalinks can resolve issues with sitemap accessibility. Go to Settings → Permalinks in your WordPress admin area and click Save Changes without making any changes.
5. Clear Cache: If you have caching enabled on your site, clear your cache to ensure that the latest version of your sitemap is being served.
If you still encounter issues after trying these steps, please reply to this ticket with your site URL so we can assist you further. Thank you for raising this concern!

Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
Jeremy
2 months, 2 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Nouamane Fadil
2 months, 2 weeks ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Nouamane Fadil
2 months, 2 weeks ago

Rank Math free

Can you remove the message of logins please.

Nouamane Fadil
2 months, 1 week ago

Rank Math free

Hello

Rakibuzzaman Siam
2 months, 1 week ago

Hello,

We deeply apologize for the unexpected delay in response.

We checked your website, and we can see the SureCart plugin you’re using on your website is creating this issue. This plugin automatically inserts the link on your sitemap. Please check the screencast in the sensitive data section for your reference.

In order to resolve the issue, please get in touch with the plugin support and inform them about this issue.

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
1 month, 1 week ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sitemap Error’ is closed to new replies.