Dash board anatalytics shwoing an error

#1070980
  • Resolved Mohammad Zaid

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    There was an issue scheduling the recurring action required for Analytics; if the problem persists, please contact our support team.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the analytics dashboard. This error typically indicates that the scheduled actions for fetching analytics data are not running as expected. Here are a few steps you can take to troubleshoot this issue:

    1. Check Scheduled Actions: Go to your WordPress Dashboard and navigate to Tools → Scheduled Actions → Pending. This will show you if the WP-Cron has run the actions as scheduled. You can also access it directly using this URL (replace yourdomain.com with your actual domain):
      `https://rankmath.com/wp-content/uploads/2023/06/Reconnect-Google-account.png

    2. Run Actions Manually: From the pending actions, look for any Rank Math analytics actions and try to run them manually. The analytics hook is named rank_math/analytics/data_fetch.
      Run Rank Math Analytics data fetch manually.

    3. Check for Errors: If the issue persists, you may want to check if there are any connection issues with your Google Analytics account. You can do this by going to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option. A green signal indicates a valid connection, while a red signal indicates an issue.
      Test connections

    If you continue to experience problems after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further. If possible, include your site URL in your reply for more accurate assistance.

    Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math

    Jeremy

    2 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math Support and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please check if your website’s CRON feature is working as intended? You can check with your hosting provider for this.

    Also, please follow this guide: https://rankmath.com/kb/delete-old-analytics-data/

    If all of that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Dash board anatalytics shwoing an error’ is closed to new replies.