SEO Pro Subscription issue

#1070371
  • Resolved Mustafa Nas

    2 months, 2 weeks ago

    Rank Math free

    Hello,

    i just noticed that our SEO pro subscription is completely missing.

    and Our account doesnt show SEO anymore.

    I did have an issue when we first purchased SEO pro, because i accidentally bought the SEO course as well,

    and i asked for a refund on JUST the SEO course, which i received.

    So money was taken for the SEO pro AND the SEO course, BUT, i received the refund for the SEO course

    But now i can’t see the SEO pro subscription

    Maybe someone refunded both and cancelled both of these items on my account, but if they did, i did not recieve the refund for the SEO pro

    If you can please clear it up and find out whats happening, in case the SEO pro has been cancelled and refunded, so that i can purchase it again

    Awaiting your reply

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Mustafa Nas

    2 months, 1 week ago

    Rank Math free

    Good morning,

    My apologies for this

    i realised that it was the wrong email address that i was logged into

    very sorry that

    my mistake haha

    Princess

    2 months, 1 week ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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